Students who have enrolled in a course as a Distance Student are entitled to use the Library Distance Service. As a Distance Student you will be enrolled as a member of the library from the information you provided on your course enrolment form. Please advise us if your contact details change during your course. The following questions are those most commonly asked by our distance students. If there is something we have not covered send an email to: firstname.lastname@example.org or contact the Distance Librarian, Kym Streeter at EIT on Freephone:- 0800 22 55 348. extension 6040
How do I get a Student ID card?
You need to send a high resolution headshot jpeg photo file to email@example.com, along with your name and Student ID number. The photograph must be face on to camera and with no hat or sunglasses.
Why can't I access an online resource in EITOnline??
If you are having some trouble please click here. It will explain how to access library electronic resources off campus.
How can I log-in to EIT electronic resources and databases?
Databases and e-resources are available from the Subject Guide pages or the Databases page on the Library & Learning Service website. You will need your EIT student Username and Password to access these resources.
How can I access EndNote?
You can download EndNote from EIT here. If you would rather borrow a CD-Rom version please email us at firstname.lastname@example.org. If requesting a CD-Rom please advise whether you require a PC or Mac version, and which version of Word (2010 or 2013) you are using.
I have forgotten my password, what can I do?
See our Change Password guide for assistance.
How do I request material?
If you would like to request a single item of Library material you can fill in a Request Form for Distance Students.
How do I find out if the library has the books or journal articles I need?
Using Primo Search enables you to identify whether the library holds any specific resources you require. The Library also provides a range of databases for you to access up-to-date information from journals and other sources. The Library staff will be happy to discuss with you which search tool will suit your information needs and provide you with instructions. Course related items not held by the library will be obtained from other libraries where possible. There is no cost for this service.
How do I obtain a book or article the Library doesn’t hold?
We may find an alternative in the collection or we can interloan from another library. Interloans take time to arrive so please plan ahead when requesting. You may complete the Interloan Online Form to request. If you are requesting more than one item please email - email@example.com
How many books can I borrow?
You may have up to 20 items on issue at one time.
How long can I keep these items?
Distance student loan periods are different to on-campus students.
The distance loan periods are as follows: [show | hide]
Standard loan - 4 weeks(inclusive of postage time)
How will items be sent to me?
Material will be sent out within 24 hours of your request arriving at the library, unless the item requested is already out on loan, in which case we will notify you. Books are sent to you by courier, and articles by standard post or email if available electronically.
How do I return items to Twist Library?
We operate a Freepost service for return of books. When returning books you can recycle the courier bag by turning it inside out, or you can use your own packaging.
To return items at no cost to you, use the Freepost label supplied or address the parcel to:
What if I have a specific research topic but do not know what books I need?
If you are having trouble locating resources you require, you can click on 'Ask us?, fill in the form and we will do a subject search for you. A list of books and articles will be sent to you, select the items you feel are the most relevant to your topic and return the list to us. Please allow sufficient time for Library staff to process your request and respond to your selection of resources.
Can I visit the Library?
Do come in and use the Library when you are on campus. We enjoy meeting you and helping you in person. Remember to bring your student ID card (or proof of enrolment to have your card made) if you wish to have material issued.