Can I access support services when studying from home?

EIT Auckland Campus will be open Monday to Friday  from 8.30am – 4.30pm. All academic programmes, except for English Language, will continue to be delivered online until the end of Term 3. EIT students will continue to study from home which means that you are not expected to come onto campus for your programme learning unless you have been notified by your Lecturer or Programme Coordinator. Academic student support will also continue online and will not be available on campus. We are still offering our online resources which are available 24/7, and access to Library and Learning Services staff online during core hours (8:00 a.m. - 4:00 p.m.) Monday - Friday. Please see below for details on how to access our online resources and how to book online appointments with our teams.


I normally see a Learning Advisor. Can I still see someone?
Yes you can. You can make an online booking with a Learning Advisor at this link.
We also have all our Study Guides that you can access for online material and resources to help with your studies.


I need help with APA Referencing, is there anyone who can help me?
Yes there is. For quick or simple questions please use the online chat on MyEIT for an immediate response (during core working hours).
For an appointment with a Learning Advisor make a booking at this link.
We also have all our APA Referencing Guides that you can access immediately for help with referencing.


I need help with finding information for my assignment, who can help me?
At the EIT Libraries we have a large amount of information available online. We have article databases and e-books all which can be accessed from home. All our resources can be accessed from this link.

We have guides that will help you find information on our online databases at this link and we have subject guides at this link.

Library staff are able to help you with finding information by distance. For quick questions please use the online chat on MyEIT for an immediate response (during core working hours). 
Or you can book an online appointment with a librarian if you have complex questions.


Will I be charged fines on any library books that go overdue during the closedown?
EIT Auckland is now open Monday-Friday. There are two methods to return the books to avoid overdue fines:

  • All books from Hawkes Bay are supplied to Auckland students with a Freepost label. You can use it to post the book back free of charge. Place the label on the envelope and hand it in to any NZPost branch.
  • You can drop the books to campus as we are open between 9AM-4PM. The book will be posted back for you free of charge.


I need to talk to my Disability and Wellbeing support person, can I contact someone?
Yes you can.  For quick or simple questions please use the online chat for an immediate response (during core working hours).
For an appointment with a Disability & Wellbeing staff member make a booking at this link.


I need to talk to someone for pastoral care support, who can help me?
You can contact the International Student Support officer by sending an email to


How can I get help with EIT Online?
There are student help pages available on EIT Online.  Also please see this page that will help students Supporting your Learning Online.
If you have trouble accessing any of these pages or EIT Online contact a librarian on the MyEIT chat and they will be able to help you.


Will there be someone I can contact at Younited?
Younited will be available, offering advice on student welfare and advocacy issues. Please call Matt (GM) on 027 523 4579 or email
Like their Facebook page for up to date info on Younited Facebook page.


Are the Counselling services available?
Yes, for an appointment with one of the Asian Family Services counsellor please send us an email or contact Monica Shirer on 09 979 9443.

I need help finding a job, who can help me?
Contact EIT's Industry Engagement and Graduate Liaison Coordinator, Brendon Hickey for support and advice about employment Email:  Tel: 09 979 9416


Twist Library
501 Gloucester Street
Taradale, Napier 4112

Phone. (06) 830 1045



Tairāwhiti Library
290 Palmerston Road
Gisborne, 4010

Phone. (06) 869 0835



Floor 6 (Reception)
238 Queen Street
Auckland CBD 1010

Phone. (09) 300 7410