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Lync FAQs

What is Microsoft Lync and how can I use it to support my studies? [answer]

Microsoft Lync is a unified communication tool that allows you to virtually chat to EIT staff and your EIT peers. It provides you instant messaging capabilities, voice and video chat, screen sharing (only available for desktop versions) and other features.

 

How do I install Microsoft Lync to my computer or laptop? [answer]

Lync 2013 is available for Windows and mobile phone users using your EIT student webmail and EIT password. For Mac users Lync 2011 is available as well as a Lync mobile application. Click here for details about how to install Lync to your computer or laptop.

 

Can I install Microsoft Lync on my mobile phone or tablet? [answer]

Microsoft Lync is available for several mobile phones and tablets. For instructions explaining how to install Lync to your mobile phone or tablet click here.

 

What are the minimum requirements to install Lync to my computer, tablet, mobile phone or other device? [answer]

The minimum requirements to install Lync to your computer are below:

Windows:  

System component

Minimum requirement

Computer/processor

Intel Pentium 4, AMD Athlon 64, or equivalent

Memory

2 gigabytes (GB) of RAM

Data and Voice

Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32-bit or 64- bit).

Display resolution

 

Graphics hardware

1024 x 768 required

 

Support for Microsoft DirectX 9 application programming interface
128 megabytes (MB) of graphics memory (minimum). We recommend 256 MB of graphics memory.
Windows Display Driver Model driver
Pixel Shader 2.0 in hardware
32 bits per pixel
   
Mac:  

System component

Minimum requirement

Computer/processor

Intel only

Memory

1 GB of RAM or more

Data and Voice

Compatible microphone and speakers, headset with microphone, or equivalent device
Sample devices include a built-in Apple iSight webcam and other external devices that are compatible with Mac OS X

Display resolution

Super VGA 1280 x 800

Operating system

Mac OS X v10.5.8 (Leopard) or a later version including Mac OS X v10.6 (Snow Leopard) and Mac OS X v10.7 (Lion)

Other requirements

Safari version 5 or Firefox version 5 or higher for a new Lync for Mac feature to work, Meeting Join.
Office for Mac 2011 for new integration features
A broadband internet connection is needed

For tablets and mobile phone requirements, click here.

 

I'm a Mac user, can I install Lync on my computer or laptop? [answer]

Microsoft Lync 2011 is available for Mac users. Click here for instructions about how to install Lync 2011 for Mac to your computer or laptop.

 

I'm having trouble installing and using Lync, where can I go to get help? [answer]

If you are having trouble installing or using Microsoft Lync, please contact the IT Services helpdesk 06 974 8000 ext 4357 or EIT Libraries, Twist Library 06 974 8000 ext 6045; Tairāwhiti Library 06 869 0835