Library Services - Auckland Campus







EIT students studying at our campus in Auckland have access to a wide range of services. Students may borrow books and access our electronic resources.



How can I borrow books?

If you would like to request a single item of Library material you can fill in a Request Form for Auckland Students.

If you have a request for more than one item please email the list to with your name and student ID number mobile number and postal address.


The short loan collection containing text books have now moved to Level 5 AQ507.
Books can only be borrowed for a period of 24 hours. This is to ensure that the Library's borrowing services provides all students with equitable and timely access to the text books.


How do I get a book or article the Library doesn’t hold?

We may find an alternative in the collection or we can interloan from another library. Interloans take time to arrive so please plan ahead when requesting. You may complete the Interloan Online Form to request. If you are requesting more than one item please email -


How will items be sent to me?

Material will be sent out within 24 hours of your request arriving at the library, unless the item requested is already out on loan, in which case we will notify you.

Books are normally sent to you by courier. However you can request items to be sent to the Auckland Campus if your delivery address is not easily accessible to the courier company. Articles are sent to you via email.


How do I return items to Twist Library?

Via mail
If you choose to return items via mail, we encourge you to use the Freepost DX mail service. Please recycle the courier bag by turning it inside out, or use your own packaging.

Use the DX Mail Locator to find a DX mail box near you, or a DX exchange where you can hand over larger items that will not fit in a post box.

To return items at no cost to you, use the Freepost label supplied. Extra Freepost labels can be picked up from the Auckland Campus.


If you cannot find a DX mail box you may also drop items off to any NZ Post office shop. However please note, NZ Post office shops will only accept parcels that have the Freepost Label attached.


Via Courier

You may also return your books via courier. In that case, please address the parcel to our street address:


Distance Service Librarian
Twist Library
Eastern Institute of Technology
501 Gloucester Street



This service is not free - any items sent via courier will need to be paid by students.


Please note that if your item(s) arrive at Twist Library after the due date, fines will apply, so we encourage you to post your parcel a few days before the due date.


Drop off at Auckland Campus
You may also return your items to the reception on the 6th floor between 7.30am and 5.00pm. The campus Administrator will send your book to Twist Library via overnight courier and the date you've dropped the item(s) off will be registered as the return date.


How many books can I borrow?

You may have up to 30 items on issue at one time.


How long can I keep these items?

The Auckland campus loan periods are as follows:

Standard loan - 4 weeks(inclusive of postage time)

Photocopies of articles or chapters are yours to keep. There is no charge for photocopying unless large quantities are requested, in which case we will advise you of the cost.

Books may be renewed three times if no one else has requested them. You may renew a book online through Primo Search (using My Account), or by email or phone. Any books renewed after their due date will incur fines.


How can I pay library fines?

Please go and see the Auckland EIT Campus Administrator to arrange payment of your library fines.

‘Auckland Administrator’
Level 6 (Reception), 238 Queen Street. Ph 09 3007410



I've forgotten my login password, what can I do?

You can reset your password using the online 'Reset Password' tool from EIT. You must have a mobile phone registered with EIT to do this. If you need to register a mobile phone please contact the Auckland EIT Campus Registrar:
‘Auckland Administrator’
Level 6 (Reception), 238 Queen Street. Ph 09 3007410


How can I add money to my account so I can print?

You need to add money to your PaperCut account in order to print. You can top up your PaperCut account by using the DocuPos kiosk located on the 5th floor.



  Black & White Colour
  Single sided   A4  5c 35c
  Double sided  A4 9c 62c
  Single sided   A3 11c 44c
  Double sided  A3 19c 78c


For instructions on how to print using the EIT print service, and how to add money to your PaperCut account so you can print and photocopy, please see here.


What if I lose my student ID card?

It will cost you $5.00 to replace your Student ID card. Please go and see the Auckland EIT Campus Administrator to have your card replaced.

‘Auckland Administrator’
Level 6 (Reception), 238 Queen Street. Ph 09 3007410




Level 5 & 6(Reception)
238 Queen Street

Phone:-  (09) 300 7410


Twist Library
501 Gloucester Street
Taradale, Napier 4112

Phone. (06) 830 1045



Tairāwhiti Library
290 Palmerston Road
Gisborne, 4010

Phone. (06) 869 0835



Floor 6 (Reception)
238 Queen Street
Auckland CBD 1010

Phone. (09) 300 7410